Privacy Policy

Effective date: 10 October 2025

KR Pest Control Services Pvt. Ltd. (“we“, “our“, or “us“) respects your privacy and is committed to protecting it through our compliance with this policy.
This Privacy Policy explains the types of information we may collect from you or that you may provide when you visit www.krpestcontrol.com (the “Website“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

1. Information We Collect

We collect several types of information from and about users of our Website, including:

• Personal information you provide: name, phone number, email address, postal address, company name, and other information you choose to submit via contact forms, service requests, quotes, or email.
• Service details: information regarding the pest control services you request or receive, including property type, infestation details, appointment dates, and service notes.
• Payment information: if you complete a payment via our Website or over the phone we will collect payment details (we do not store card numbers on our systems — payments are processed via our secure third-party payment provider).
• Website usage data: technical information such as IP address, browser type and version, operating system, referral URLs, pages viewed, and the dates/times of your visits (collected using cookies and similar technologies).

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Providing, operating, maintaining and improving our services and Website;
• Responding to inquiries, scheduling inspections, and providing customer support;
• Processing payments, invoices and service records;
• Sending service reminders, appointment confirmations and transactional emails;
• Preventing fraud and abuse and ensuring the security of our systems;
• Complying with legal obligations and enforcing our terms of service;
• Aggregating anonymized data for analytics and service improvement.

3. Legal Basis (Where Applicable)

If you are located in a jurisdiction that requires a legal basis for processing (such as the EU), our legal bases include processing necessary to perform a contract with you, compliance with legal obligations, and our legitimate interests in operating and improving our business and services.

4. Cookies & Similar Technologies

We and our partners use cookies and similar tracking technologies to collect usage information, remember your preferences, and provide a better experience. You can typically disable cookies through your browser settings; however, disabling certain cookies may affect the functionality of the Website.

5. Third-Party Services

We may share information with third-party service providers who perform services on our behalf (for example, payment processors, hosting providers, analytics providers, SMS/email platforms). These providers are authorized to use your information only as necessary to provide these services to us and are contractually required to keep your information confidential and secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. No website or transmission over the Internet is completely secure; while we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have rights such as the right to access, correct, delete, restrict or object to processing of your personal data, and the right to data portability. To exercise any of these rights, contact us using the details in the Contact section below. We may request information to verify your identity before responding to such requests.

9. Children

Our Website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information.

10. International Transfers

Information collected may be stored and processed in India or in other countries where our service providers operate. By using the Website or providing personal information, you consent to the transfer and processing of your information in these locations.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page and, where appropriate, notify users by prominent notice on the Website. We encourage you to review this page periodically for the latest information on our privacy practices.

12. Contact Us

If you have questions, concerns or requests about this Privacy Policy, please contact our Data Protection Officer or customer support: